Online shopping in the UK: well-known sites, the 14-day cancellation right, faulty goods, Section 75 and chargeback, ordering from Turkey (£135 and £39 thresholds) and tips
Published: Last checked: October 20264 min read
Short answer
GOV.UK: online purchases can be cancelled within 14 days of receiving the item, then returned within 14 days; the seller refunds within 14 days of getting it back. Section 75: credit card items of £100-£30,000; chargeback: debit cards. Overseas orders: £135 and, for gifts, £39 thresholds.
In short
- This post is general information; it is not financial or tax advice and does not assess anyone's personal situation. It is based on the official pages as they were on 18 October 2026. Amounts can change each April.
- Online shopping is very common in the UK. This post is less about sites than about your rights, payment protection and the rules for ordering from abroad. Site names are well-known examples, not recommendations.
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Official sources
This answer is based on the pages below. Check the source yourself before you decide.
- GOV.UK: Accepting returns and giving refunds
- GOV.UK: Tax and customs for goods sent from abroad, tax and duty
- GOV.UK: Duties and import VAT on gifts
- Citizens Advice: Getting your money back if you paid by card or PayPal
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